1. How do I make a deposit?
Adding funds to your NetBet account is straightforward. After logging in, locate the Deposit button at the top right corner of the homepage. Choose from the available payment methods, select your desired deposit amount, provide the necessary details for your chosen payment method and then click on the Add to my account button. It's that simple!
2. I cannot make a deposit with my bank card
For any difficulties you encounter when trying to deposit using a bank card, we recommend that you make sure the card number and security code (last 3 digits on the back) were entered correctly. Please ensure that the expiry date is correct as well. If the problem persists, we suggest that you contact your bank to ensure there are no special restrictions imposed on your card. We would also like to remind you that you can add funds your account through alternative methods of payment such as Trustly or PayPal. For further assistance, please contact the customer support team at [email protected] or use our contact form.
3. How can I request a withdrawal?
When you're ready to submit a withdrawal request, simply log in to your account and go to the My account page, this can be found by clicking on your name on the upper right corner of the homepage. Then click Withdraw on the left-hand menu. Select the relevant payment method and the amount you'd like to withdraw and click on the Withdraw button. Please note that for security reasons, you're only able to withdraw funds through the same method you used in your deposit transaction. In some cases we may require additional documentation in order to process your request & verify your information.
4. How can I cancel a withdrawal and return the funds to my player account?
You can cancel any withdrawal request, as long as it has not been validated yet. Go to the My account page by clicking on your name in the upper right corner of the homepage. Then click Pending withdrawal from the left-hand menu and cancel the withdrawal request in question. Your refund will automatically be credited to your NetBet account and you will receive a receipt. If you need further assistance, get in touch with us via email at [email protected] or use our contact form.
5. Why I am not able to submit a withdrawal request?
If your withdrawal request doesn't go through, in most cases you will get an error message explaining why. One of the reasons why you cannot submit a withdrawal request might be because you still have active playthrough on your account. Note that a player cannot withdraw funds unless the playthrough of the bonus received has been fully completed. Bonuses’ playthrough are cumulative and all playthrough must be completed for any withdrawal request to be approved by NetBet. If you choose to make a withdrawal before you have converted your bonus to cash, any outstanding bonus money will be forfeited. Also, the minimum amount that can be withdrawn is $10. If you try to withdraw a lower amount, your request will fail.
6. Can I share a bank card with another NetBet user?
For security reasons, a bank card cannot be registered on two-player accounts at the same time and you can only add funds to your NetBet account by using a bank card in your own name. Failure to comply with these guidelines may result in the forfeiture of your winnings and potential closure of your account.
7. How long will my withdrawal take?
Withdrawal time frames depend on the payment method used. When you submit a withdrawal request, this is checked and validated by one of our agents, which typically range from a few hours to a maximum of 48 hours, provided no additional documents are required from your end. Then the request reaches your bank, which has its processing time frames, too. If you've made your withdrawal request through a bank card, this can take up to four working days or via wire transfer, which can take up to eight working days. When it comes to e-wallets, it usually takes up to 24 hours for the funds to reach you.
8. Are there any withdrawal limits?
Please check the limit of each method in our Withdrawals section. NetBet allows you to withdraw a maximum amount of EUR/GBP/USD (or equivalent) £100,000 per month.
9. Which currencies do you accept?
The currency available for use on your account is determined by your country of registration, which is based on your IP/domain location. For example, if your account is registered in the UK, the currency assigned to your account will be GBP (British Pound Sterling). Please note that this currency assignment is automatic and cannot be changed.
10. I tried to deposit funds in my NetBet account but a lesser amount was credited on my balance.
If you made a deposit using a bank card and the desired amount was not available on your card, the available value was transferred on your NetBet account. Please remember that the available amount on your card was credited on your NetBet account only after you approved it.
11. Are there any fees applied to withdrawals?
To cover transaction costs, NetBet will apply a 1.5% fee on all withdrawal requests with amounts equivalent to or exceeding 500 GBP. For further information, kindly refer to the Withdrawal section of the Terms and Conditions.
12. I deposited but my account was not credited?
If you've deposited funds but your account hasn't been credited, please reach out to our Customer Support team at [email protected]. Be sure to include details of the deposit transaction, such as proof of payment, confirmation of the payment method used, the amount deposited, as well as the date and time of the transaction.
13. I cannot withdraw via the card I initially deposited with?
If the card you used to deposit with has not been used to deposit funds in the past six months or if the card has expired you won’t be able to withdraw funds with the requested card. You can withdraw via wire transfer or use a new card to make a deposit & then you will be able to withdraw to the new card.
14. The withdrawal status says "processed", but I didn't receive the money?
After the withdrawal is validated from our side, the funds will reach you depending on the processing time of the payment method you have chosen, which is 24 hours for eWallets, up to four working days for cards and up to eight business days for a wire transfer. Alternatively, feel free to contact our Customer Support team at [email protected] if the payment did not reach your account in due time.
15. What is Strong Customer Authentication (SCA)?
Your chosen payment method may now be protected by an extra layer of authentication.
From 1st January 2021, a new piece of EU legislation has come into force, requiring all online payments in the EU (as well as in Norway, Iceland and Liechtenstein) to go through an extra authentication step.
This requirement is known as Strong Customer Authentication (SCA).
16. How does SCA affect me?
When you’re making an online purchase, you may be asked to go through an extra layer of security before completing the transaction.
For example, when making an online deposit via card payment or e-wallet, you will be required to go through an additional step of authentication. The form this step will take depends on who you bank with. It could mean entering a one-time passcode, or you may need to authenticate the transaction via SMS, email or by signing in on your banking app. You may even be asked to identify yourself using fingerprint or facial recognition.
To learn more about how SCA enforcement affects you, contact your financial institution or visit their website for further information.